Frequently Asked Questions
I want to save some money, can I design my own artwork?
Of course, our professional design fees are very competitive, however, if you wish to design your own artwork and provide a print ready file then this is fine. Ideally you will need a professional design program such as Illustrator/InDesign or Corel Draw, however, we do accept artwork done in Canva as long as its exported as a pdf… if your wanting your print job turning round quickly then pdf is is our preferred file format.
Artwork Guidelines:
Below are the basic requirements that we need from your artwork dependant on the software you are using.
Please Note (IMPORTANT)
Scanned images do not print as well as they could, the print quality will certainly not be as good as the original the scan was taken from. Occasionally we do print from scanned images when instructed to, however, if quality is important to you then for the best print results we would always advise that the artwork is re-drawn from scratch.
If designing your own artwork we will only print what you supply, we will need the table/form and layout exactly how you want it to look.
Microsoft Word/Publisher/Excel files must be converted to High Quality/Print Quality PDF.
We strongly recommend that you print a copy of your completed artwork before sending the file to us; this is not only to ensure you are happy with how it looks but to ensure you have enough room to write in the areas that are to be filled out.
Customers ordering full colour print must ensure any RGB or Pantone elements within the artwork are converted to CMYK, if you don’t, we will do a standard conversion for you, however, our results may vary from what you expect and from order to order, so this is at your risk.
Customers ordering black print but supplying colour artwork will be converted to greyscale.
Adobe Photoshop (or similar)
Please ensure that your artwork is the same size as the product you are ordering, a minimum of 300dpi and that all layers are flattened prior to exporting your print ready file. For best results do not use any file size optimisation when saving your file. Please supply your artwork as a PDF or JPEG file.
The product/specification that I require is not shown on your website
No problem, just email your details to production@anorakcolour.co.uk..size, spec, quantity etc and we will come back to you with a bespoke quotation.
How do I send you my print ready artwork?
Once you have placed your order online and made payment, you can upload your artwork through our ordering system.
I want to add your design service to my order, how do I do this?
You can choose to select our design service just simply tick the box when ordering requesting us to do your artwork. All we need from you is your details that you want on your forms.. Logo, address, email, web..your bank details for Bacs details if required… etc
Turnaround Times
What are your turnaround times on print?
We can print and dispatch most orders within 1-8 working days, although this depends on the product, quantity and how busy we are. If you have a deadline to meet then get in touch to ensure we can meet your deadline prior to placing your order, or, ensure that you place your order well in advance of your deadline.
What are your turnaround times on design?
We can design most of our products within 2-3 working days, however, this is just a guideline and some designs can be completed on the same day, it just depends on how complicated the job is and how busy we are. If you have a deadline to meet then get in touch to ensure we can meet your deadline prior to placing your order, or, ensure that you place your order well in advance of your deadline.
Can anything slow down your turnaround times?
Sometimes things do go wrong. We use lots of machinery to manufacture our products and although they are lovingly cared for, they do break down on occasion. We carefully select our couriers but again, on occasion, vans break down, addresses cannot be found and this can impact delivery to you. Rest assured that if a problem arises, we will do our very best to rectify it as quickly as possible. We always recommend that you place your order well in advance of any important deadlines.
Is there anything else I need to know?
Our turnaround times are a guide only and we will always do our best to help you out where we can. So, if you have a deadline to meet then get in touch and we’ll see what we can do.
How do I send you my print ready artwork?
Once you have placed your order online and made payment, you can upload your artwork to our server through our website. All artwork must be supplied in a print ready format, please take the time to read our artwork specifications for further information, if you would like us to take a look at your artwork prior to placing an order or if you have any questions please get in touch.
Please be VERY patient as it can take some time for your files to reach us, 10+ minutes for very large files. Please only click the ‘Start Upload’ button once and then wait for the confirmation page to display, your files have not been received until the confirmation page displays.
Are there any other ways available?
Via e-mail – you can email us your artwork to production@anorakcolour.co.uk
Why does my/your mailserver reject my e-mail?
Some mailservers reject e-mail attachments with a large file size, typically over 10mb, to solve this problem please send it through wetransfer.com…its free and easy to use and you will need our e-mail address for this method…any issues give us a call.
Can you provide a design proof?
All artwork designed by us is sent as a PDF file via e-mail for the customer’s approval. It is the customer’s responsibility to ensure that the proof is accurate and that all spelling, punctuation and information is correct, we are not liable for any mistakes once printed. Customers who do not pay for design must supply artwork in a print ready format, we do not supply proofs of print ready artwork as standard but will do if required.
VAT
Do you charge VAT?
Yes we do, if VAT is applicable to the product then the price with and without VAT will be shown.
I am not VAT registered, do I still pay VAT?
The simple answer is yes, everybody pays VAT at the standard rate on products that qualify for VAT. The only way you can claim this VAT back is if you are VAT registered.
I have found a printer that does not charge any VAT, why is this?
When a business reaches or exceeds the VAT threshold set by the Government it is then compulsory to charge VAT on all products that qualify. If the company does not charge VAT then they are likely to be a small business, with a low turnover and have not reached this threshold.
Cancellations
How do I cancel my order?
In the event that you wish to cancel your order please get in touch as soon as possible. If you have already received an e-mail stating your order is ‘in production’, or it states ‘in production’ in your account then due to our production methods it is unfortunately too late to cancel your order.
If a cancellation is possible then a charge of £10.00 will be made to cover administration costs. Any costs incurred for work already carried out up to the date of the agreed cancellation will also be charged for, and deducted before any refunds are made
Delivery
How much is delivery?
Delivery is free to one UK mainland address, although there are exclusions. Areas NOT included: Ireland, Scilly Isles, Isle of Man, Scottish Islands, Guernsey, Jersey and any other offshore addresses around the UK. Some addresses in the Scottish Highlands may also have a small surcharge applicable. If you require delivery to a non-mainland or Scottish Highlands address, please contact us for a delivery price prior to placing your order.
When will my order be dispatched?
As long as cleared funds have been received, we can print and dispatch most orders within 1-4 working days depending on workload. Once ready, orders bound for a UK mainland address are dispatched using a next working day courier service.
Do I have to sign for my delivery?
Please ensure that the delivery address provided has somebody present as all deliveries must be signed for. If you are not present when the courier calls a card will be left, you must then contact the courier service to arrange re-delivery. All goods delivered must be checked by the customer prior to signing the courier’s acceptance form, any damaged boxes must be checked inside thoroughly. In the event of damaged goods the customer must refuse the delivery, or sign for it as ‘received damaged’ and notify us within 3 working days.